b"We would like to use your details for marketing purposes (e.g. sending you ourOur AITO membershipbrochures) and to pass them on to other companies within our group who mayGreat Rail Journeys Limited is a member of the Association of Independent Tour also contact you for marketing purposes. If you do not wish to receive any furtherOperators, an organisation representing over 150 of Britains best specialist tour From the stunning Swiss Alpsinformation from us or other companies in our group please let us know this at theoperators. Members of AITO strive to create holidays with high levels of professionalism time you give us your details or, if you do not do so then, at any time subsequently.and a shared concern for quality, personal service and customer satisfaction. The You are generally entitled to ask us (by letter or e-mail) what details of yours are beingAssociation encourages the highest standards in all aspects of tour operating and all held or processed, for what purpose and to whom they may be or have been disclosed.members are fully bonded for clients protection, in compliance with UK and European to the romantic rivers of GermanyWe promise to respond to your request within 30 days of receiving your writtenregulations. Great Rail Journeys - like all other AITO members - are also bound by the request. In certain limited circumstances we may be entitled to refuse your request. Toorganisations Quality Charter. For further information about AITO visit www.aito.com improve our service, calls may be recorded for training and quality purposes. Pleaseor call 020 8744 9280.and France's gleaming wine regions,see our privacy policy for further information at https://www.greatrail.com/things-you- AITO Quality Chartershould-know/privacy-statement/ and our policy on privacy and cookies at https://www.greatrail.com/things-you-should-know/statement-on-cookies/.AITO is the Association for independent and specialist holiday companies. Our member 26. Law & Jurisdiction companies, usually owner managed, strive to create overseas holidays with high we've perfected the art of travel. English law (and no other) will apply to your contract and to any dispute, claim or otherlevels of professionalism and a shared concern for quality and personal service. The matter of any description which arises between us (claim) except as set out below. WeAssociation encourages the highest standards in all aspects of tour operating.both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO Arbitration Schemes (if the Scheme is availableAITO sets criteria regarding ownership,nance and quality which must be satis ed for the claim in questionsee clause 14) or by the Courts of England and Wales onlybefore new companies are admitted to membership. All members are required to unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In thisadhere to a Code of Business Practice which encourages high operational standards Fifty years ago, our founders made plans to see the pyramids of Egypt for themselvestravelling acrosscase, proceedings must either be brought in the Courts of your home country or thoseand conduct.Europe by train before sailing across the Mediterranean. Other journeys around the globe quickly followed,of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any claim governed by the law of Scotland orFinancial Securitywith ourrst tour to Switzerland in 1977 and, in 2001, our veryrst cruise down the Rhine. Northern Ireland as applicable (but if you do not so choose, English law will apply). An AITO member is required to arrangenancial protection for all holidays and other arrangements(including accommodation only) booked by customers with the member Fast-forward to today and we are proud to o er exclusively chartered ships which provide an impressive27. Contact Details under the AITO logo. Thisnancial protection applies to customers who are resident Should you need to contact us our contact details are as follows: in the UK at the time of booking and to most overseas customers who have booked range of cruises along Europes wonderful waterways. Inside is a selection of our very best cruises. Sail withBy Mail: Great Rail Journeys Ltd, HQ Building, Hudson Quarter, Toft Green, York YO1 6JTdirectly with the member. In doing so, the member must comply with UK Government us into the UNESCO-listed Rhine Gorge, discover the imperial cities of the Danube or visit medieval townsBy Telephone: 01904 527168 regulations.By Email: [email protected] the tranquil Moselle. From the Seine to the Rhne and the Douro, experience natural beauty andMembers are required to submit details of theirnancial protection arrangements to cultural heritage on board luxury cruise ships, as you travel with the experts.Package Travel Information AITO on a regular basis.Part 1: GeneralThe combination of travel services o ered to you is a package within the meaningAccurate brochures and websitesWe are also delighted to introduce a brand new tour and cruise, The GoldenPass Express and theof the Package Travel and Linked Travel Arrangements Regulations 2018. ThereforeAll members do their utmost to ensure that all their brochures and other publications you will bene t from all EU rights applying to the packages. We Great Rail Journeysprint or electronic, clearly and accurately describe the holidays and services o ered. Majestic Rhine, which combines our award-winning rail expertise and our cruise know-how to create aLimited, will be fully responsible for the proper performance of the package as a whole.Professional service and continual improvements All members are committed to spectacular holiday across Europe. Additionally, as required by law, we have protection in place to refund your paymentshigh standards of service and believe in regular and through training of employees. and, where transport is included in the package, to ensure your repatriation in theMembers continually seek to review and improve their holidays. They listen to their event that it becomes/they become insolvent. customers and always welcome suggestions for improving standards.Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 Monitoring StandardsDave Riley,Travellers will receive all essential information about the package before concludingAITO endeavours to monitor quality standards regularly. All customers should receive the package travel contract a post-holiday questionnaire from their tour operators, the results of which are CEO, Great Rail JourneysThere is always at least one trader who is liable for the proper performance of all thescrutinised by the Association. In addition, customers can leave detailed feedback, travel services included in the contract accessible from the homepage of AITOs website, or via a direct link supplied by theirTravellers are given an emergency telephone number or details of a contact pointAITO tour operator, about their holiday.where they can get in touch with the organiser or the travel agent Travellers may transfer the package to another person, on reasonable notice andSustainable tourismpossibly subject to additional costs Our members acknowledge the importance of AITOs Sustainable Tourism ethos, whichThe price of the package may only be increased if speci c costs rise (for instance fuelrecognises the social, economic and environmental responsibilities of tour operating.prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. Customer relations If the price increase exceeds 8% of the price of the package, the traveller mayAll members endeavour to deal swiftly and fairly with any issues their customers may terminate the contract. If the organiser reserves the right to a price increase, theraise. In the unlikely event that a dispute between an AITO member and a customer traveller has a right to a price reduction if there is a decrease in the relevant costs cannot be settled amicably, AITOs low-cost Independent Dispute Settlement ServiceTravellers may terminate the contract without paying any termination fee and get amay be called upon by either side to bring the matter to a speedy and acceptable full refund of any payments if any of the essential elements of the package, other thanconclusion. For further information about AITO visit www.aito.com or call the price, has 020 8744 9280.changed signi cantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to a ect the package Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justi able termination fee If, after the start of the package, signi cant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be o ered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially a ects the performance of the package and the organiser fails to remedy the problem Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed The organiser has to provide assistance if the traveller is in diculty If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Great Rail Journeys Limited provides insolvency protection foright-inclusive holidays by virtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non- ight packages with ABTOT (No. 5386). Please see clause 22 of our Booking Conditions for further information. Travellers may contact these entities if services are denied because of our insolvency. Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here:https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 3 en.pdfWINNERBEST ESCORTED TOUR OPERATORCOLOGNE 71"